Privacy Policy

Privacy Policy

JACK Entertainment LLC (together with its affiliates, “JACK” or “we,” “us” or “our”’) appreciates your patronage, respects your privacy and understands your concerns about the use of your personal information. This Privacy Policy (“Policy”) describes our practices in collecting, using, protecting and sharing information collected or received by us from and through all facilities owned or operated by or for JACK, including our websites, such as,, (collectively, the “Site(s)”), our mobile application(s) (collectively, the “Apps”), our electronic communications and postings on social media platforms associated with JACK, as well as our physical casino and racino locations. The Sites, Apps, electronic communications, postings on social media platforms associated with us and services at casino and racino locations are sometimes referred to collectively herein as the “Service(s).”


Individuals accessing, viewing or using our Services (“Users” or “you”) consent to this Privacy Policy and the use and disclosure of information (including Personal Information) as provided herein.


If you have any questions or concerns about this Privacy Policy, please contact us at or write to us at JACK Entertainment, Attn: Privacy Policy, 100 Public Square, Cleveland, OH 44113.


Information We Collect

We routinely collect a variety of information from a variety of sources. The types of information we collect varies, depending on your use of our Services, and includes both information by which someone could identify you as a specific, identifiable person, such as your name, email address, account numbers, etc. (collectively, “Personal Information”) and other, non-identifying information. Types and sources of information we collect may include but are not limited to the following:


Information Collected Automatically

  • We and our third-party service providers (including any third-party content, advertising, and analytics providers) may automatically collect certain information from your mobile device or web browser when you interact electronically with the Services, including on-site at our casino or racino (collectively as “Usage Data”), to help us understand how our users use certain Services and to target advertising to you. For example, each time you visit the Services electronically, we and our third-party service providers may collect your IP address, mobile device identifier or other unique identifier, browser and computer type, access time and location, the Web page you came from, the URL you go to next, the page(s) on our Site(s) that you access during your visit and your interaction with content or advertising through the Services. The Usage Data we collect is generally non-identifying, but if we associate it with you as a specific, identifiable person, we will treat it as Personal Information.
  • Cookies and local storage may be set and accessed on your computer. Upon your first visit to the Services, a cookie or local storage may be sent to your computer that uniquely identifies your browser. Many major web services use cookies to provide useful features for their users. Most browsers are initially set up to accept cookies, although you can reset your browser to refuse all cookies or to indicate when a cookie is being sent; however, if you reject cookies, you may not be able to sign in to or take full advantage of our Services. Cookies are used for a variety of purposes, including: (a) to track your preferences, such as the address or local zip code you enter; (b) to access your information when you sign in so we can provide you with your personalized content; (c) to display the most appropriate advertisements, based on your interests and activity on our Services; and (d)to help us improve the Services by analyzing traffic and use of features on the Services.
  • Some Internet browsers may be configured to send “do not track” signals to the websites or online services you visit. Currently, there is no consensus among industry participants as to what “do not track” means in this context. Accordingly, like many websites and online services, our Sites and Services do not currently recognize or respond to automated browser signals regarding tracking mechanisms, which may include “do not track” instructions.

Information You Provide

  • You may access or visit the Services without telling us who you are or providing your Personal Information. If, however, you wish to register an account on, with or through the Services (an “Account”), you will be required to provide certain Personal Information, such as your name and e-mail address, in addition to a username and password.
  • In some cases you also may choose to submit, or we may collect, additional information about you, such as:
  • demographic information (for example your gender, birth date or zip code);
  • other Personal Information (for example, your mailing address, phone number, driver’s license number, state identification card number, passport number, naturalization number, and/or social security number);
  • information about your preferences and interests;
  • geolocation information, including from your mobile device (preferences regarding geolocation can typically be customized in your mobile device through the “Settings” icon or feature); and
  • photographic and/or video content (e.g., images of you).

Transaction Information

  • When you visit, access and/or use our Services, we may collect information about your commercial activities and transactions, including, for example, your purchases, reservations or gaming activities, your credit card or debit card numbers, bank or financial account information and/or ClubJACK, PlayJACK or betJACK Account number and information, which may help us to provide you with a more functional, personal experience.

Other Information

  • We may obtain information about you from third parties, including entities that direct  you to, are located at, or are accessible via the Services, and/or business partners, family  members and friends.

How We Use Information (Including Personal Information) We Collect

  •  JACK may use the information we collect for our own marketing, advertising and promotional  purposes, including in connection with notifying you of special promotions, offers and events via  email, telephone, text message, push notifications, and other means at our disposal (in each case  subject to this Privacy Policy)
  • We may share the information we collect with business partners and other third parties for joint  marketing purposes.
  • We also may engage service providers to provide certain services to us or to perform certain  services on our behalf including analytics, marketing, fulfillment, etc. In some cases, service  providers may collect or be provided with access to your information as reasonably necessary for  them to perform such services, or as otherwise contemplated under their agreements with us.
  • Certain  services,  including  those  provided  by  our  geolocation  service  providers,  such  as  GeoComply, will make use of your location data. If you use such services, you consent to us and  our geolocation service providers, transmitting, collecting, maintaining, processing and using your  location data in order to provide and improve location‐based services. You may withdraw this consent at any time by turning off the location settings or by notifying us in writing that you would  like to withdraw such consent, although doing so may disable certain features or functionality in  the Services (e.g., such as in betJACK).
  • Even if you opt‐out of permitting us to share your Personal Information with our business partners  and other third parties for marketing purposes, we may still share the information we collect with  them for non‐marketing purposes, such as processing transactions, fulfilling your requests,  responding  to  your  inquiries,  facilitating  the  delivery  and/or  performance  of  the  Services,  resolving disputes, troubleshooting technical problems (e.g., with our servers and software),  enforcing our policies or in connection with any of the other non‐marketing purposes set forth  below (which list is illustrative, not exhaustive):
    • validating your identity;
    • recording gaming‐related activity;
    • conducting statistical or demographic analyses;
    • processing and tracking reservations, purchases or other transactions;
    • customizing your experience in accessing or using JACK’s Services;
    • complying  with  legal  and  regulatory  requirements  (including,  by  way  of  example,  disclosures to relevant gaming authorities or complying with a court order, subpoena,  search warrant or other legal process);
    • protecting and defending JACK and affiliates against legal claims;
    • preventing, detecting or otherwise addressing fraud or security issues;
    • protecting against harm to the rights, property or safety of JACK, its users or the public;
    • debt collection;
    • satisfying contractual obligations;
    • assessing applications for employment;
    • enforcing JACK’s policies and procedures (including, for example, terms of use for our  Site(s) or App(s));
    • cooperating  with law enforcement or other government authorities for reasons of  national security, public safety or other matters necessitating disclosure of information  to protect the public interest; and
    • for  other  non‐marketing  activities  disclosed  at  the  time  you  provide  us  with  your  information.
  • When possible, we may link or combine Personal Information (like your name or e‐ mail address)  with non‐Personal Information (like a unique identifier of your computer or mobile device) or with  other publicly or generally available information to help identify your preferences or interests.  If  we  combine  non‐Personal  Information  with  your  Personal  Information,  we  will  treat  the  combination as Personal Information under this Policy.
  • We also may provide the information we collect to our affiliated companies to process such  information for the purposes set forth above.
  • We  may  share  any  information  we  collect  (including  your  Personal  Information)  with  any  successor  to  all  or  part  of  our  business  in  connection  with  any  sale,  purchase,  merger,  reorganization, license or other transaction involving the transfer or conveyance of rights to any  material asset of JACK.
  •  By providing your information, including Personal Information, to us, you hereby expressly  consent to JACK’s use and disclosure thereof consistent with this Policy.

Information Collected by Third Parties

  • Third parties may use cookies and similar technologies to collect information at or through our  Site(s) and other websites for a variety of purposes, including providing you with targeted  advertisements. This  type of ad‐customization is sometimes referred to as “interest‐based  advertising.”  Please note that the use of cookies, web beacons, and similar technologies by third  parties at or through our Services is subject to such third party’s own privacy policies, not this  Policy.
    • More information about your choices concerning interest‐based advertising, including  how you may opt‐out of some uses of information collected by members of the Network  Advertising Initiative and the Digital Advertising Alliance that may collect information at,  or through, the Services may be found at: and
    • As noted elsewhere, we do not currently recognize automated browser signals regarding  tracking mechanisms, which may include “do not track” instructions.

External Links

  • To supplement and enrich our Services, we may provide links to third party websites not operated  by JACK.  JACK is not responsible for the privacy policies or practices of these other websites,  which may collect Personal Information from their visitors. We recommend that you review their  respective privacy policies.


  • Information collected by us and maintained in electronic form is stored on systems protected by  firewalls and other industry standard security measures. These security measures are intended to  protect such systems from unauthorized access.  No security system is impenetrable, however,  and these systems could become accessible in the event of a security breach. We have controls  in place that are designed to detect potential data breaches, contain and minimize the loss of  data, and facilitate forensic investigations of a breach.
  • You  are  responsible  for  the  security  of  the  computers,  electronic  devices,  and  electronic  communication methods you use to communicate with us. For the avoidance of doubt, we are  not responsible for the disclosure or interception of information that you send us before we  receive it.

Opting Out

  • If you wish to opt‐out of receiving marketing and promotional solicitations from us via direct mail  or email, you may complete and return a Mailing List Removal Request Form (available at  by  mail  (Attn:  ClubJACK  Mkt  Mailing  List  Removal  Request, 100 Public Square, Cleveland, OH  44113) or in‐person by visiting any ClubJACK desk at  a JACK casino or racino.
  •  To opt out of such communications for PlayJACK and betJACK, including those sent via text  message, please go to your online Account settings to modify your marketing preferences.
  • You may opt‐out of push notifications from any of our Apps by modifying the notification settings  on your mobile device.
  • If you otherwise do not want us to share your Personal Information for direct marketing purposes  with our business partners or other third parties (such as advertisers or affiliated companies), you  may contact us or write to us at JACK Entertainment, Attn:  Privacy Policy, 100 Public Square, Cleveland, OH  44113.
  • Although you may opt‐out of the use and sharing of Personal Information for marketing purposes,  in accordance with this Privacy Policy, we may still use and disclose information we collect,  including your Personal Information, for non‐marketing purposes.


  • We do not send unsolicited email. Users of our Services may opt‐in to receive email from us. We  do not ask for your personal or Account information in an email unless you have contacted us first  and we need to clarify your request. If you have any doubt an email is really from us, please go to  the  applicable  website(s),,,  or directly, and navigate to the desired page. We encourage you to report  suspicious email by forwarding the message to us at

Updating Your Information

  • If you believe we have Personal Information about you that is inaccurate and want to correct that,  you may contact us or write to us at JACK Entertainment,  Attn: Privacy Policy, 100 Public Square, Cleveland, OH  44113
  • Users with Accounts also may update certain Personal Information provided to us via their online  Accounts, through customer support or, for ClubJACK members, by visiting any ClubJACK desk at  a casino or racino.

Privacy of Minors

  • Certain of our areas (such as the casino and racino gaming floors and other specified areas from  time to time) as well as certain of our activities (such as gambling and alcohol consumption) are  only intended for persons 21 and older (or 18 and older for pari‐mutuel wagering). If you are  under the age of 21 (or 18 for pari‐mutuel wagering), you may neither access nor attempt to  access those areas nor participate in activities that are restricted to persons of such age or older.  We do not knowingly collect or allow the collection of personal information from persons under  21 (or under 18 for pari‐mutuel wagering). If you are a parent or guardian of a person under the  age of 21 (or 18 for pari‐mutuel wagering) who you believe has provided us with personally  identifiable information, you may contact us at or write to us at JACK Entertainment, Attn: Privacy Policy, 100 Public Square, Cleveland, OH  44113 to request  that such information be deleted.


  • We may revise this Privacy Policy from time to time without advance notice. When a material  update is made to this Privacy Policy, the date at the bottom of this page will be changed to reflect  the date a new revision is posted on our website. By accessing, viewing, or using our Services, you consent to the revision of this Privacy Policy and the Terms of Use then in effect. If there are any  questions  or  concerns  about  this  Privacy  Policy,  please  contact  us  at or write to us at JACK Entertainment, Attn: Privacy Policy,  100 Public Square, Cleveland, OH  44113.

U.S. Law

  • JACK Entertainment LLC is a limited liability company subject to the laws of the United States. This Policy describes the information collection, use, protection, and sharing practices of JACK and its affiliates in the United States. Jurisdictions outside of the United States may have different or more restrictive local laws that offer a greater level of privacy protection. We make no representation that the practices described in this Policy comply with laws outside of the United States applicable to the collection, security, use or disclosure of information. Information collected or stored in jurisdictions outside of the United States and subsequently transferred to or disclosed in the United States will be handled in accordance with the laws of the United States. If you are located in another jurisdiction, please be aware that information you provide to us will be transferred to and processed in the United States. By using the Services or providing us with any information, you consent to the transfer, processing, and storage of your information in the United States.

Your California Privacy Rights

  • Residents of the State of California who have provided Personal Information to us may exercise their rights to opt-out of our disclosure of their Personal Information to third parties for direct marketing purposes by following the steps detailed in the above “Opting Out” section of this Privacy Policy.


  • We may revise this Privacy Policy from time to time without advance notice. When a material  update is made to this Privacy Policy, the date at the top of this page will be changed to reflect  the date a new revision is posted on our website. By accessing, viewing, or using our Services, you  consent to the revision of this Privacy Policy and the Terms of Use then in effect. If there are any  questions  or  concerns  about  this  Privacy  Policy,  please  contact  us  at or write to us at JACK Entertainment, Attn: Privacy Policy,  100 Public Square, Cleveland, OH  44113.


Rev. 08/2021

© 2021 JACK Entertainment LLC